All orders are currently shipped with Elta courier & ACS courier. (read below)
Items that you buy through “zalo.gr” are usually prepared and sent within 2-3 business days from the order confirmation. In case an item is to be manufactured upon order, then its delivery time may take a bit longer, which we will make known to you through email. Your final shipping price will be clearly indicated at checkout.
All parcels are sent with registered mail. “Zalo.gr” will supply you with the tracking number of the parcel sent through email and you will be informed of the parcel’s whereabouts through the corresponding courier service (Elta courier & ACS courier) .
How do I know if my order has shipped: You will receive an email from us as your order has shipped.
Delayed delivery: We want you to have a great experience! We aim to meet our stated delivery times and we wish from all of our designers to do the same. Unfortunately orders may sometimes be delayed for various reasons that are beyond our control. We will notify you as soon as we are aware of any possible delays on your order.
If you have any queries just drop us an email at firstname.lastname@example.org
We ship all orders with Elta courier.
The shipping times are usually 2-4 business days. During excessive load of work during lockdowns due to Covid-19 where delivery might take up to 15 business days in some cases.
Europe countries Delivery
We ship all orders with ACS courier.
The shipping times are usually 4-15 business days. During excessive load of work such as at cities and countries lockdowns during to Covid-19 these times may differ, but as experience has shown the delays are not significant.
World Wide Delivery (outside the EU)
We ship all orders with Elta courier.
The shipping times are usually 5-10 business days. During excessive load of work such as at cities and countries lockdowns during to Covid-19 these times may differ, but as experience has shown the delays are not significant.
* Do have in mind that all international customers (outside the EU) are liable to be asked to pay country/state import duties and taxes at the time of delivery of your parcel and these are NOT INCLUDED in the price of the products.
RETURNS & EXCHANGE POLICY
Zalo insures each purchase during time in transit until it is delivered to you.
If you have purchased online and you are unhappy with our products in any way, they can be exchanged provided they are in a saleable condition.
Items must be returned within 7 days since you received them.
We will only accept returns of goods in the same condition as delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from you.
We will not accept returns for any items that have been used or if the packaging has been destroyed. Please make sure to keep the original packaging if anything is broken. Otherwise the shipping company will not take responsibility. Upon receipt of an order, you should notify us by email at email@example.com on the same day if there is a problem. Please check items thoroughly before removing any attached tags and before disposing of any original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it gets approved then your refund will be processed and a credit will automatically be applied to the original method of payment, within a certain amount of days.
Please note that this exchange policy only applies to products bought online. If you purchased in our bricks and mortar store, we do not give refunds (except for faulty items) but we will offer an exchange or a credit note.
Returns of faulty items will be accepted if the goods were faulty when delivered to you. We take every responsibility to check your purchase thoroughly for any faults before shipping. All items returned as faulty will be inspected on receipt and any items deemed subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting firstname.lastname@example.org. Faulty goods must also be returned within 7 days since you received them.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Refunds will be made within 14 days since we receive the returned product(s). Please note refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations.
Returns and exchanges received outside of the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international custom duties and sales taxes are not refunded for shipments outside the EU.
Please note that this exchange policy only applies to products bought online. If you have purchased in our bricks and mortar store we do not offer refunds (except for faulty items) but we will offer an exchange or a credit note.
If you have any questions or require further information, please contact us by email at email@example.com. If you would prefer to speak to us over the phone or in person, please visit our Contact page for more details.